Terms & Conditions
Welcome to our Selenite and Minerals Shop. By using our website and purchasing our products, you agree to abide by the following terms and conditions:
1. **General Information**
- These terms govern your use of our website and the purchase of products. By accessing our site, you agree to these terms, which may be updated periodically.
2. **Product Information**
- We strive to provide accurate descriptions and images of our selenite and mineral products. Please note that due to the natural variations in crystals, each item may differ slightly in shape, size, and color.
3. **Orders & Payment**
- All orders are subject to acceptance and availability. Payment is required at the time of order, and we accept major credit cards, debit cards, and other secure payment methods.
- Prices listed on our site are in the local currency and are subject to change without notice.
4. **Shipping & Delivery**
- We process orders within 10-15 business days. Shipping times vary based on location and selected shipping method.
- International orders may incur additional customs fees or taxes, which are the responsibility of the customer.
- We are not liable for any delays caused by shipping carriers or customs processing.
5. **Returns & Refunds**
- If you are not satisfied with your purchase, you may request a return within 14 days of receiving your item. Products must be in their original condition, and return shipping costs are the responsibility of the customer unless the product was damaged or defective.
- Refunds will be processed upon receiving and inspecting the returned item. Please allow a few business days for the refund to reflect in your account.
6. **Customer Satisfaction Guarantee**
- With 14 years of experience in creating handmade selenite products, we are committed to ensuring the satisfaction of our clients. If you have any concerns or issues with your order, please contact our customer service team for assistance.
7. **Intellectual Property**
- All content on this website, including text, images, and logos, is the property of our Selenite and Minerals Shop and is protected by copyright laws. Unauthorized use or reproduction is prohibited.
8. **Privacy Policy**
- We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.
9. **Limitation of Liability**
- We are not responsible for any indirect, incidental, or consequential damages that may result from the use of our products or website. Our liability is limited to the value of the product purchased.
10. **Governing Law**
- These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction where our business operates. Any disputes will be resolved in the local courts.
**Contact Us**
If you have any questions about these Terms & Conditions, please reach out to our customer service team. Thank you for choosing our shop and trusting us to bring the beauty and energy of selenite into your life.